When does my Box ship?
We ship boxes four times a month. Your box will be packed to be delivered during your selected week. Deliveries are made Wednesday-Friday of each week. Depending on where you live, you should receive your box within five business days after the shipping confirmation is sent to your email.
How do I choose a delivery date?
You can choose your delivery date at the checkout page. We recommend selecting a delivery date at least seven days before your next menstrual cycle is to start.
How much does shipping cost?
We are proud to offer free ground shipping on all subscription orders within the U.S. Once your order is shipped you will receive a shipping confirmation with a tracking number.
Boxes are shipped via FedEx Smartpost and/or FedEx Ground. FedEx SmartPost utilizes the US Postal Service to make final delivery of your package. Please note your box will be dropped off at your doorstep or inside your mailbox without a signature confirmation. It is the customer’s responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery.
Can I exchange items in my Box?
Unfortunately, we do not offer the option to exchange items as every box is individually curated.
Return & Exchange Policy
We do not offer the option to exchange items as every box is individually curated.
All Lunar Box purchases are final sale and nonrefundable. Any items or boxes returned by a customer will not be eligible for a refund. In the case that your Lunar Box does not arrive or a product is damaged, we must be notified via email within 2 weeks of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing or damaged items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Lunar Wave LLC.
For more information is required, feel free to visit our Return Policy If you have an issue with the products in your box for any reason, please contact us.